Your privacy, and the privacy of all users of New Malden Studios is of the highest priority. This privacy statement explains what information we gather from you, how it may be used by us and how it is protected. If you have any questions, please contact us.
If you request information from New Malden Studios through any of our e-mail addresses or Contact Form, we use the information you submit to fulfill your requests (such as sending informational materials, responding to specific inquiries or adding names to our opt-in e-mail newsletters) but we also may use information in connection with internal marketing and sales initiatives. This information is used for business contacts only.
We do not otherwise sell, rent, exchange or disclose our client lists or information about our Web site users, except to the limited extent necessary to protect the rights, property and safety of our company, our clients, or others or to comply with applicable law or if we are acquired and client information or information about our Web site users is a transferred asset.
Fraud Protection System
Fraudulent credit card use degrades the quality of the service we offer our customers. We track all shopper IP address as one part of our fraud detection procedure. This is to ensure shoppers are who they say they are. Suspect orders will be dealt with swiftly and politely. This active participation in preventing fraud ensures we continue to offer the best products and services at the best possible price.
Free E-Mail Providers
In line with our fraud checking policy and procedure, we will check and manually authorise any order placed on this website, which uses a free e-mail provider e.g hotmail, yahoo, freeserve, aol etc. All accounts created with a free e-mail provider address, must be validated with a valid landline number. At our discretion we can choose whether to accept or decline any order placed based our risk assesment. In the event of your being unhappy with our decision, please feel free to telephone us directly on 020 8942 6565.
Cookies are small text files stored on your computer by your browser. They’re used for many things, such as remembering whether you’ve visited the site before, so that you remain logged in – or to help us work out how many new website visitors we get each month. They contain information about the use of your computer but don’t include personal information about you (they don’t store your name, for instance).
This policy explains how cookies are used on our website in general – and, below, how you can control the cookies that may be used on this site (not all of them are used on every site).
We may collect information automatically when you visit the Website, using cookies. The cookies allow us to identify your computer and find out details about your last visit. You can choose not to allow cookies. If you do, we can’t guarantee that your experience with the Website will be as good as if you do allow cookies. The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location. Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.
Types Of Cookie That May Be Used During Your Visit To The Website:
The following types of cookie are used on this site. We don’t list every single cookie used by name – but for each type of cookie we tell you how you can control its use.
- Personalisation cookies: These cookies are used to recognise repeat visitors to the Website and in conjunction with other information we hold to attempt to record specific browsing information (that is, about the way you arrive at the Website, pages you view, options you select, information you enter and the path you take through the Website). These are used to recommend content we think you’ll be interested in based on what you’re looked at before. This site, however, does not use personalisation and so these cookies are not used.
- Analytics cookies: These monitor how visitors move around the Website and how they reached it. This is used so that we can see total (not individual) figures on which types of content users enjoy most, for instance. You can opt out of these if you want.
- Third-party service cookies: Social sharing, video and other services we offer are run by other companies. These companies may drop cookies on your computer when you use them on our site or if you are already logged in to them.